FREQUENTLY ASKED QUESTIONS

Gummi Popz is a multi-sensory gummy candy experience combining a soft, chewy gummy cup, flavoured candy gel and popping candy or crystals. The exact format and instructions are shown on the product packaging and product page.

The UK launch range includes Gummi Popz Sweet in Wild Berry and Gummi Popz Sour in Citrus Sour. Products marked Coming Soon are not yet available to purchase online.

Yes. Stateside Distribution Limited is the official UK and Ireland distributor of Gummi Popz. Products sold through our website are genuine branded stock sourced through the authorised supply chain.

When online sales are open, available products can be purchased through www.gummipopz.co.uk. You can also check our Stockists page for confirmed retail locations. If a product or stockist is marked Coming Soon, it is not yet available through that route.

When a product is available, select it, choose the quantity, add it to your basket and proceed to checkout. Review your delivery details, total price and delivery charge before completing payment. We will send an order acknowledgement by email. Your order is accepted when we dispatch it.

Contact us as soon as possible. We may be able to cancel or correct an order before it enters the dispatch process, but we cannot guarantee changes once processing has started. If the order has already been dispatched, eligible products may still be cancelled and returned under our Returns & Refund Policy.

Contact us immediately. We may be able to correct the address before dispatch, but an address normally cannot be redirected once the parcel has entered the APC Overnight or DPD network.

The secure payment methods currently available will be displayed at checkout before you place your order. We do not normally receive or store your complete card details.

Check your spam or junk folder and confirm that the email address entered at checkout was correct. If the email is still missing, contact us with your name, payment date and any order reference shown.

Consumer orders are currently delivered to mainland UK addresses only. We do not currently deliver consumer website orders to Northern Ireland, the Isle of Man, the Channel Islands, Scottish islands, the Republic of Ireland or other international destinations.

Standard mainland UK delivery is £3.99. Standard delivery is free when the product subtotal is over £19.99, meaning £20.00 or more after discounts and before delivery charges.

We aim to process and dispatch orders within 24 hours during our working week. Standard delivery is estimated at 1-2 working days after dispatch. Processing time and courier delivery time are separate, and delivery estimates are not guaranteed time slots.

We use APC Overnight or DPD. The courier may depend on the parcel, destination and available service.

Yes, where tracking is available. We will send a dispatch confirmation containing the tracking number or link. Tracking may take a short time to update after collection.

Check the courier tracking first. If the expected period has passed or the tracking has not updated, email info@gummipopz.co.uk with your order number. We will investigate with the courier.

The courier may attempt redelivery, deliver to an authorised neighbour or safe place, or take the parcel to a collection point. Follow the instructions in the courier tracking notification.

We aim to display the current product information on each product page. Always read the label on the product you receive before consumption because recipes, packaging and supplier information can change.

Allergen information should be checked on the individual product page and the product label. Do not rely on a general allergen list for every flavour or batch. If you have an allergy or intolerance and are unsure, contact us before ordering and do not consume the product until you have reviewed the current label.

Dietary suitability must be confirmed for the specific product and batch. We will only describe a product as vegan, vegetarian, gluten-free, halal or certified halal where this has been verified from current supplier documentation and, where relevant, certification. Please check the product page and packaging or contact us before ordering.

We aim to use accurate images, but packaging artwork may be updated. Any difference should not materially change the product ordered. Always rely on the product you receive for the latest ingredients, allergens, warnings and storage instructions.

Eligible unopened, sealed and shelf-stable products may be cancelled by notifying us within 14 days after the day of delivery and returned within a further 14 days. Exceptions apply to goods liable to deteriorate or expire rapidly, personalised products, and sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed. See our Returns & Refund Policy for full details.

Contact us as soon as reasonably possible at info@gummipopz.co.uk. Where available, provide your order number, a description, photographs of the parcel and product, and relevant batch or best-before information. Contact within 48 hours is helpful for courier evidence but is not a condition of your statutory rights.

Email us with your order number and identify the missing item. Keep the parcel and delivery packaging while we investigate. We will provide an appropriate remedy where an item was not supplied.

Once a refund is due, we issue it to the original payment method without undue delay and within the periods set out in our Returns & Refund Policy. For an eligible change-of-mind return, this is no later than 14 days after we receive the goods back or receive evidence that they were returned, whichever is earlier. Your bank may then take additional time to display the refund.

We do not operate a general exchange service for change-of-mind returns. You can return an eligible product and place a new order. If an item is faulty, damaged, missing or incorrect, a replacement may be offered where appropriate and available.

Only where the promotion terms and checkout permit it. Some codes cannot be used with other discounts, bundles, sale items or delivery offers. The conditions shown with each promotion apply.

• Check that the code has been entered correctly.
• Check the expiry date and any minimum spend.
• Check that the products in your basket are eligible.
• Check whether the code can be combined with another offer.
• Contact us before placing the order if the code should apply but is still not accepted. We cannot guarantee that a code can be added after an order is completed.

Where customer accounts are enabled, select the password-reset option on the account login page and follow the email instructions. Contact us if you cannot access the account after completing the reset process.

Yes. Complete the Wholesale Enquiry form with your business details. Our team aims to respond within 1-2 working days with current availability, pricing and trade information.

The current Wholesale page states a minimum of one 16-count display tray, subject to product availability and the applicable trade terms. Larger orders and mixed options may be available through the trade team.

No. Wholesale, retailer and distributor orders have separate prices, minimum quantities, dispatch arrangements and delivery terms. The consumer Shipping Policy and Returns & Refund Policy apply only to retail website orders.

Use the Stockists page for confirmed locations. The network is still being developed, so locations marked Coming Soon are not yet confirmed for purchase.

Email info@gummipopz.co.uk or call 0116 350 1525. Our business hours are Monday to Friday, 8:00am to 5:00pm, excluding UK public holidays. We aim to respond to general enquiries within 1-2 working days.