Returns & Refund Policy

Website operator: Stateside Distribution Limited, trading as Gummi Popz UK

Company number: 14244985

VAT number: GB423841016

Address and return address: Unit L2, Troon Way Business Centre, Humberstone Lane, Thurmaston, Leicester, LE4 9HA, United Kingdom

Email: info@gummipopz.co.uk   |   Telephone: 0116 350 1525

Business hours: Monday to Friday, 8:00am to 5:00pm, excluding UK public holidays

Products must be of satisfactory quality, fit for their normal purpose, as described and supplied with the required care. If a product is faulty, unsafe, damaged before delivery, not as described or supplied incorrectly, you may be entitled to a refund, replacement or another remedy under the Consumer Rights Act 2015.

The short-term right to reject faulty goods normally lasts 30 days from delivery. Other statutory remedies may continue after that period. We may ask for reasonable proof of purchase, such as your order confirmation, order number or payment record.

For products covered by the statutory cancellation right, you may cancel without giving a reason by telling us within 14 days after the day you receive the goods. If one order is delivered in separate parcels, the period normally runs from the day after you receive the final parcel.

After telling us that you wish to cancel, you must send the eligible goods back within a further 14 days. This cancellation right applies to eligible unopened, shelf-stable products, subject to the exceptions below.

The statutory change-of-mind cancellation right does not apply to:

• Goods that are liable to deteriorate or expire rapidly.
• Sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed.
• Products made to your specifications or clearly personalised.

Opened food or drink products will usually fall outside our change-of-mind return process because we cannot safely resell them. This does not affect your rights if a product is faulty, unsafe, damaged, not as described or supplied incorrectly.

Sale, promotional and clearance products have the same statutory rights as full-price products. A reduced price does not remove your rights.

Eligible products should be returned:

• Unopened, sealed and complete.
• In their original packaging where reasonably possible.
• With all items from any bundle, multipack or promotional set.
• Protected appropriately for return transport.

You may inspect a product only to the extent that you could reasonably do so in a shop. We may reduce a change-of-mind refund where handling beyond that level has diminished the product's value.

Contact us as soon as possible if you wish to cancel before dispatch. We will cancel and refund the order where it has not entered the dispatch process. Because orders may be processed quickly, we cannot guarantee that a cancellation request received before the dispatch email will stop the parcel.

If the order has already been dispatched, you may use the statutory cancellation process for any eligible products.

Contact us as soon as reasonably possible if your parcel or its contents are damaged, faulty, unsafe, incomplete, missing or incorrect. For transit damage, contacting us within 48 hours where possible helps us preserve evidence and pursue the courier, but this is not a condition of your statutory rights.

Please provide, where available:

• Your order number and the email address used for the order.
• A clear description of the problem.
• Photographs of the outer parcel, delivery label and affected product.
• Batch, best-before or lot information where relevant.
• Details of any missing or incorrect item.

Depending on the circumstances and your legal rights, we may offer a replacement, full or partial refund, or another appropriate remedy. Store credit will only be offered as an optional resolution and will not replace a refund that is legally due.

If you believe a product may be unsafe, contaminated, incorrectly labelled or subject to an undeclared allergen issue, stop using or consuming it, retain the product and packaging where safe to do so, and contact us immediately. We may ask for batch information and may arrange collection.

1. Email info@gummipopz.co.uk with your order number, name and the reason for contacting us. You do not need to give a reason for a statutory change-of-mind cancellation.
2. Wait for our return instructions before sending the parcel, particularly where a product is damaged, faulty or unsafe.
3. Pack the products securely and include your order number inside the parcel.
4. Obtain proof of postage and keep it until the return and refund are complete.

Please do not send returns to a courier depot or to a manufacturer. Unless we arrange collection or provide a different label, returns should be sent to the return address in section 1.

Refunds will be made to the original payment method unless you expressly agree to another method. We will not charge a refund administration fee.

For an eligible change-of-mind cancellation, we will refund the price paid and the cost of our least expensive standard delivery option for the cancelled order. If you selected a more expensive delivery service, the additional amount is not refundable. Standard delivery is not normally refunded where you return only part of an order and keep the remaining products.

We will issue the refund without undue delay and no later than 14 days after we receive the returned goods or you provide evidence that they have been sent back, whichever is earlier. Where no goods need to be returned, we will refund within 14 days after being informed of the cancellation.

After we issue a refund, your bank or payment provider may take additional time to display it in your account.

We do not operate a general exchange service for change-of-mind returns. You may return an eligible product and place a new order.

Where an item is faulty, damaged, missing or incorrect, we may provide a replacement where appropriate and available. You do not have to accept a replacement instead of a monetary refund where the law gives you the right to reject the goods.

Refusing a parcel or failing to collect it does not necessarily complete a legal cancellation. Please also contact us clearly to cancel the order. Where a parcel is returned because the delivery details supplied by you were materially incorrect or because it was not collected, we may deduct reasonable direct return or redelivery costs where the law permits.

This policy applies to consumer purchases through the Gummi Popz UK retail website. Wholesale, retailer, distributor and other business purchases are governed by separate trade terms and do not receive consumer cancellation rights unless expressly agreed.

You may copy and email the following wording:

Email: info@gummipopz.co.uk

Telephone: 0116 350 1525

Business hours: Monday to Friday, 8:00am to 5:00pm, excluding UK public holidays