Privacy Policy

How Gummi Popz UK collects, uses and protects your personal information.

Last updated: 29 July 2026

1. Who We Are

Gummi Popz UK is operated by Stateside Distribution Limited, a company registered in England and Wales.

For the purposes of UK data protection law, Stateside Distribution Limited is the data controller responsible for your personal information.

  • Company: Stateside Distribution Limited
  • Company number: 14244985
  • Registered office: Unit L2, Troon Way Business Centre, Humberstone Lane, Thurmaston, Leicester, United Kingdom, LE4 9HA
  • Website: www.gummipopz.co.uk
  • General and privacy enquiries: info@gummipopz.co.uk
  • Marketing enquiries and opt-outs: marketing@gummipopz.co.uk

This Privacy Policy explains how we collect and use your personal information when you visit our website, place an order, create an account, contact us or receive marketing from us.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery addresses
  • Account login details
  • Order and purchase history
  • Delivery instructions
  • Payment confirmation and transaction information
  • Customer service enquiries
  • Product reviews and feedback
  • Marketing preferences
  • Competition or promotion entries
  • IP address, browser, device and approximate location
  • Pages and products viewed
  • Shopping basket and website activity
  • Cookie, analytics and advertising identifiers

Payments are processed securely through our payment providers. We do not normally receive or store your complete payment card details.

We may also receive information from Shopify, payment providers, couriers, fraud prevention services, advertising platforms and other companies that help us operate our website.

3. How We Use Your Information

Orders and customer accounts

We use your information to:

  • Process payments and orders
  • Deliver your products
  • Send order and delivery updates
  • Manage returns, refunds and cancellations
  • Operate your customer account
  • Respond to questions and complaints

Our lawful basis is normally that the processing is necessary to perform our contract with you.

Legal, accounting and product safety requirements

We may use your information to:

  • Maintain accounting and transaction records
  • Meet tax and consumer protection requirements
  • Investigate product safety or quality concerns
  • Contact customers about product withdrawals or recalls
  • Respond to regulators, courts or enforcement authorities

Our lawful basis is compliance with our legal obligations and, where appropriate, our legitimate interests in protecting customers and operating our business responsibly.

Website security and fraud prevention

We may use information to:

  • Protect customer accounts
  • Prevent fraudulent payments and orders
  • Secure our website and systems
  • Investigate suspicious activity
  • Establish, exercise or defend legal claims

Our lawful basis is our legitimate interest in protecting our customers, website and business.

Improving our website and services

We may analyse how customers use our website to improve:

  • Website performance
  • Product selection
  • Customer service
  • Shopping experience
  • Marketing performance

Depending on the technology used, we rely on either our legitimate interests or your consent.

4. Marketing

We may send you information about new products, restocks, promotions, competitions and special offers where:

  • You have consented to receive marketing, or
  • You previously purchased or asked about similar products and the law allows us to contact you

You can unsubscribe at any time by:

  • Selecting the unsubscribe link in an email
  • Following the opt-out instructions in the communication
  • Emailing marketing@gummipopz.co.uk

Unsubscribing from marketing will not stop essential messages about orders, payments, deliveries, refunds or product safety.

We may keep a limited suppression record after you unsubscribe so that we can continue to respect your preference.

Your right to object

You have the right to object at any time to the use of your personal information for direct marketing. When you object, we will stop using your information for that purpose.

5. Cookies and Advertising

Our website uses cookies and similar technologies for:

  • Shopping basket and checkout functions
  • Website security
  • Remembering preferences
  • Website analytics
  • Advertising measurement
  • Personalised advertising
  • Social media integration

Essential cookies may be used without consent where they are necessary to provide the website or a service you request.

Where required by law, optional analytics, advertising and social media cookies will only be activated after you provide consent.

Where enabled, these technologies may be provided by companies such as:

  • Shopify
  • Google
  • Meta, including Facebook and Instagram
  • TikTok

You can accept, reject or manage optional cookies through our cookie preference tool. Please read our separate Cookie Policy for further information.

6. Sharing Your Information

We may share relevant personal information with:

  • Shopify and website service providers
  • Payment processors and fraud prevention providers
  • Delivery and courier companies
  • Email and customer service providers
  • Analytics and advertising providers, where permitted
  • IT, hosting and security providers
  • Accountants, insurers, solicitors and professional advisers
  • Government authorities, regulators and law enforcement agencies where legally required

We only share information that is reasonably necessary for the relevant service or legal purpose.

We do not sell your personal information.

7. International Transfers

Some of our service providers, including Shopify and certain technology, analytics and advertising providers, may process information outside the United Kingdom.

Where UK law requires it, we use appropriate protections such as:

  • UK adequacy regulations
  • The UK International Data Transfer Agreement
  • The UK Addendum to approved Standard Contractual Clauses
  • Other legally recognised safeguards

You can contact info@gummipopz.co.uk for further information about the protections used for international transfers.

8. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary.

Our usual retention approach is:

  • Order, invoice and accounting records are normally retained for six years from the end of the relevant financial year
  • Customer account information is retained while the account remains active and afterwards where required for legal, fraud prevention or transaction record purposes
  • Customer enquiries are retained for as long as necessary to resolve the matter and maintain an appropriate record
  • Marketing information is retained until you unsubscribe or we no longer need it
  • A limited suppression record may be retained after you unsubscribe
  • Cookie and analytics information is retained for the periods shown in our Cookie Policy

We may retain information for longer where it is connected to a complaint, legal claim, investigation, product recall or regulatory requirement.

When information is no longer required, it will be deleted, securely destroyed or anonymised.

9. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Restrict how your information is used
  • Object to certain uses of your information
  • Withdraw your consent
  • Receive certain information in a portable format
  • Complain about how your information has been handled

These rights are subject to legal conditions and exemptions.

To exercise your rights, contact:

  • Email: info@gummipopz.co.uk
  • Post: Stateside Distribution Limited, Unit L2, Troon Way Business Centre, Humberstone Lane, Thurmaston, Leicester, LE4 9HA

We may ask for information to confirm your identity. We will normally respond within one calendar month.

We do not currently make decisions about customers based solely on automated processing that have legal or similarly significant effects.

10. Data Protection Complaints

You can raise a data protection complaint by contacting:

  • Email: info@gummipopz.co.uk
  • Post: Stateside Distribution Limited, Unit L2, Troon Way Business Centre, Humberstone Lane, Thurmaston, Leicester, LE4 9HA

We will acknowledge a data protection complaint within 30 days, investigate it appropriately and communicate the outcome to you.

You also have the right to complain to the UK regulator:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113

11. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or electronic storage system can be guaranteed to be completely secure. You should keep your account password confidential and contact us if you believe your account has been compromised.

12. Children

Our online shop is not directed at children under 13, and we do not knowingly collect personal information directly from children under 13.

Children should only place an order or provide personal information with the involvement and permission of a parent or legal guardian.

Please contact info@gummipopz.co.uk if you believe a child has provided personal information without appropriate permission.

13. Changes to This Policy

We may update this Privacy Policy when our services, technology, providers or legal obligations change.

The latest version will be published on this website with an updated date.

14. Contact Us

For privacy questions, rights requests or complaints:

Stateside Distribution Limited
Trading as Gummi Popz UK
Company number: 14244985
Unit L2, Troon Way Business Centre
Humberstone Lane
Thurmaston
Leicester
LE4 9HA