Shipping Policy

Website operator: Stateside Distribution Limited, trading as Gummi Popz UK

Company number: 14244985

VAT number: GB423841016

Address: Unit L2, Troon Way Business Centre, Humberstone Lane, Thurmaston, Leicester, LE4 9HA, United Kingdom

Email: info@gummipopz.co.uk   |   Telephone: 0116 350 1525

Our normal business hours are Monday to Friday, 8:00am to 5:00pm, excluding UK public holidays.

We aim to process and dispatch orders within 24 hours after payment has been successfully received. The 24-hour processing period excludes weekends and UK public holidays. Orders placed after 5:00pm are treated as received on the next working day.

Processing time is separate from the courier's delivery time. During major launches, promotions, seasonal peaks or events outside our reasonable control, processing may take longer. We will provide an update where a material delay affects your order.

We currently deliver consumer orders to mainland UK addresses only. We do not currently deliver to Northern Ireland, the Isle of Man, the Channel Islands, Scottish islands, the Republic of Ireland or other international destinations. Delivery availability is confirmed by the address and postcode entered at checkout.

Orders are normally delivered by APC Overnight or DPD. The courier used may depend on your delivery address, parcel size, operational capacity and the service available. Customers cannot select a particular courier unless that option is specifically offered at checkout.

Once your order has been dispatched, we will send a dispatch confirmation to the email address provided at checkout. Where tracking is available, the confirmation will include a tracking number or tracking link. Courier tracking may take a short time to update after the parcel has been collected.

We will make reasonable efforts to meet the stated delivery estimate. Delays may occur because of severe weather, courier disruption, industrial action, unusually high demand, road or transport disruption, security checks, inaccurate address information or other circumstances outside our reasonable control.

If we become aware of a significant delay, we will try to keep you informed. Unless a different period has been agreed with you, we will deliver without undue delay and no later than 30 days after the contract is made.

If an agreed delivery date is missed and delivery by that date was essential, or if we fail to deliver within an additional reasonable period you give us, you may have the right to cancel the order and receive a refund. Please see our Terms & Conditions for full details of your consumer rights.

Please check your name, delivery address, postcode, email address and telephone number carefully before placing your order. Contact us immediately if you notice an error. We may be able to amend an address before dispatch, but we cannot guarantee changes once the parcel has entered the courier network.

If a parcel is returned because the address or contact information you supplied was materially incorrect or incomplete, we may ask you to pay the reasonable cost of redelivery. This does not apply where the error was caused by us.

If no one is available, the courier may attempt redelivery, deliver to a neighbour, leave the parcel at a collection point, or follow an authorised safe-place instruction. Please follow the courier's tracking updates and instructions.

We remain responsible for the goods until they come into the physical possession of you or a person you have identified to receive them. Where you give the courier specific delivery instructions, please ensure the location or recipient is suitable and secure.

Please contact us as soon as reasonably possible if your parcel is damaged, missing, incomplete, delivered to the wrong address, or contains an incorrect product. This helps us investigate quickly with APC Overnight or DPD.

When contacting us, please provide where available:

• Your order number.
• A description of the issue.
• Photographs of the outer packaging, delivery label and affected products.
• Any relevant courier tracking information.

Photographs help us investigate but do not remove or restrict your statutory rights. Where goods are faulty, damaged, not as described or incorrect, we will provide the remedy required by law and will bear reasonable return costs where applicable.

Please bring the parcel indoors promptly and store food products in accordance with the instructions on the packaging. We are not responsible for deterioration caused solely by unreasonable delay in collecting a parcel after valid delivery, exposure after delivery, or storage contrary to the product instructions. This does not affect your rights where the product was already damaged, unsafe, faulty or non-conforming at delivery.

This policy applies only to consumer purchases through the Gummi Popz UK retail website. Wholesale, retailer, distributor and other business orders may have different delivery charges, minimum-order requirements, dispatch periods and risk terms. Please contact the trade team or refer to the applicable trade terms.

Delivery issues may also give rise to cancellation, replacement or refund rights. Please refer to our Terms & Conditions and any separate Returns & Refund Policy published on the website.

Email: info@gummipopz.co.uk

Telephone: 0116 350 1525

Business hours: Monday to Friday, 8:00am to 5:00pm, excluding UK public holidays

Address: Unit L2, Troon Way Business Centre, Humberstone Lane, Thurmaston, Leicester, LE4 9HA, United Kingdom